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Senior Technical Support Specialist

Our award-winning team is seeking passionate, self-driven individuals to join us as we change the face of computer graphics through innovative art and profound technological advancements. Ziva is a space where the best and brightest can excel in their craft while being given the space to grow and the opportunity to cultivate their talents. The Ziva team is made of great minds and unique personalities who all share an appreciation for problem-solving, fast-paced collaboration, and ambitious ideas. 

Ziva Dynamics is located in one of the world’s most liveable cities, Vancouver, Canada. Often termed ‘Hollywood of the North’, Vancouver has grown to become an internationally recognized hotbed for the visual effects and entertainment industries. We are proud to play an active role in our local community. Ziva strives to offer a work-life balance that lets everyone accomplish great things while enjoying everything this city has to offer. Ziva is currently accepting applications for in-house roles with priority given to those who can join us in person at Ziva HQ.
 

Senior Technical Support Specialist

What you will be doing:

  • User support (remotely and on-site)
  • IT equipment support: users' workstations/peripherals and on-site networks, appliances, servers.
  • Security support: equipment inventory, anti-malware installation, maintenance and remediation, network security, firewall, VPN, secure WIFI, SSO, HQ physical security (via external firm), and cloud security (user permissions, network ACLs).
  • System support: Active Directory Management, Windows Server Admin, Windows 10 configuration, remote management, anti-malware, IT inventory (hardware/software), network administration, vendor management, G Suite for Business, SSO, and user onboarding. 

What you have:

  • 5+ years of experience of systems administration and IT support working in Windows and Linux
  • Love setting up, maintaining, and troubleshooting IT systems
  • Demonstrate empathy for colleagues and customers you are supporting
  • Ability to handle daily needs while creating long term plans
  • Strong desire to learn
  • Must have: Active Directory Management, Windows Server Admin, Linux Systems Administration, Linux Shell Scripting, Powershell, Windows 10 configuration, remote management, anti-malware, IT inventory (hardware/software), network administration, vendor management, G Suite for Business, SSO, and user onboarding. 
  • Bonus (assets): PFSense Configuration/Firewall Management, AWS IAM, VPC, EC2, S3, Google G Suite Administration, Python scripting, macOS management.

Why Ziva Dynamics? 

  • Ziva’s employees embody Excellence, Collaboration, Courage, Openness. We are looking for experts in each role who are continuously striving to grow, improve, and learn. 
  • Each employee contributes to empowering creators with the tools to produce high-quality virtual characters in ANY digital form. You have the ability to make an impact in a real way. 
  • Flexibility to work remotely and co-locate in a newly renovated Vancouver office close to the Skytrain and West Coast Express. 
  • Health and dental coverage, vacation time, upcoming stock options, and competitive compensation.

 

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